TROUBLE SHOOTING POINT OF SALE

      Error in connection "error no 52" - POINT OF SALE

When the system where Point of sale in working is switched on or you run the application, if you get error ‘Error no. 52’ the reason is that the Point of Sale application is unable to connect to the server.  Try any of the following as solutions

      Check whether the Server is switched on and is running

      Check whether the hub/switch is switched on

      Check whether the LAN connection of your system is working; This can be tested by observing whether the LAN connection icon is appearing in the taskbar; If this is not available, the LAN connection might have been disabled; Request the System Administrator to enable the same

    Check whether the network cable connected to the network adapter is not snapped from the connector at the back of your system; If disconnected, please reconnect

    Check whether the network cable from your system is connected to one of the slots in the hub/switch remains firmly connected

    On completion of these checks and correcting the problem, if any, try to run the application again; If it does not work still, contact the System Administrator

Username of counter PA does not appear at shift begin in Point of Sale

Approach the supervisor in such cases.  The Supervisor would not have either done the shift begin and allotted the work or the work allocation would not be from the time required.  The Supervisor should view the current allocation for the PA.  If the from time is a future time and the PA has to start working immediately, the Supervisor can use the tab delete in the work allocation screen, select the PA and delete the entry.  Now the Supervisor can again allot the work from the current time.  The PA can now go to his/her system,  and move ahead

Username of counter PA does not appear at the end of shift in Point of Sale

In this case, the supervisor would have set the ending time of the shift of the PA earlier than the time required. When the shift time is over the name of PA disappears and the PA will not be able to complete the work.  When this happens, the PA should inform the supervisor and the supervisor should use the Modify tab in the work allocation dialog box, select the user, click the OK button and in the subsequent frame, change the To time to a suitable time beyond the current setting and click OK button; Now the name of operator will appear in the login screen and the work can be continued.

Unable to enter the weight for articles - showing 'Notok' in registered/speedpost articles booking screen in Point of Sale.

Go to Tools menu option and check whether the menu Weighing machine is checked.  If so, click the menu and in the confirmation message box click Yes to turn the weighing to manual mode.  Now, you can enter the weight for the articles booked manually in the transaction screen.